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Tustin Acura Customer Testimonials

DCH TUSTIN ACURA
CUSTOMER TESTIMONIAL BLOG PAGE

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Customer comments:

My Legend Reached 400,000 Miles!
By Dr. M. Reiff
 
"This is my beloved 1994 Legend with 400,000 miles on it. I drove it to over 350,000 before I decided to put in a new transmission and rebuilt my engine last year. I don't want to give it up, because I love the sporty feel, comfort and reliability of the car. I'm a semi-retired physician, but my job and hobby has taken me all the way to Palm Springs and San Diego sometimes. Beside this Legend, I also have a 2000 RL which has 203,000 miles. Prior to these two, my first Acura was a 1989 Legend which went 225,000 miles.
 
I guess you could call me an Acura nut.  They are such well-built machine that I just love them. My experience shows that the power train in these Acuras can run over 300,000 miles without major overhaul -it's amazing.
 
My kudos goes to Tustin Acura and their staff also,  as their sales and service are impressively efficient, courteous and accommodating. Recently they have put on a sealant protection MAXXGuARD to help me protect the exterior of my car. They all know me by my name now as I have become one of their loyal customers. I can't say enough good things about the car and the dealership."


From Yelp.com

Overall Rating: 5 stars

Alex T.   

A few months back my Honda Civic wouldn't start, so I went to the same Honda dealer I purchased my car from. About three hours later, I got a call and was told that it would be $1,200.00 plus labor. Of course I flipped.

A friend of a friend told me about DCH Tustin and on a whim I called. Long story short, I towed my car there and in a few hours I got the call. The cost, under $200!


From DealerRater.com 11/24/09

Overall Rating: 5 stars

 

A couple of weeks ago, my wife's TSX's tire pressure monitor was on. I took in to XXX Acura (name omitted for courtesy) and the service advisor told me that it was probably due to a faulty sensor and I would have to make appointment next week and leave my car there for 5 hours.

I decided to give Tustin Acura a try. There, I was greeted by Kyle who sent the car up to his technician to check. A few moments later, he came back and told me there was nothing wrong with the sensor; it was just a nail on the side wall.

 

Later when I picked up my car, he not only had my tire fixed and car totally washed, but also pulled off my license frame and put my 2010 registration sticker on. While I was waiting for my car, I stumbled to the showroom and ran into Tom Pitchford who was more than eager to help, even though I let him know we were not ready to buy another car for a few months. He spent so much time explaining everything to me patiently and without pressuring me to buy at any time.                                                                                    
By Rex Pak  
[Full Story]

Submitted: Thursday, October 08, 2009
Yvonne H.
2004 Acura TL

I just wanted to add my accolades as a faithful customer of DCH TA since 1987 when I purchased my first Acura, a Legend sedan.  I loved that car for the entire 210,000 miles I drove it, but finally had to make the tearful decision to upgrade to a newer model with better technology.  There comes a time if you know what I mean!  It still looked great, the  interior was perfect and I sold it in one day ... to the first guy that came and looked at it!!  Here's a photo of how it looked on the day I sold it.

I now drive a 2004 Acura TL which, from the day it came out, was my "dream car."'  I had to wait and buy a used one, which I did in August of 2006.  To this day, I still think it's the most beautiful car on the road and cannot believe I actually own one.  Neither of my Acuras have ever seen the inside of another shop.  I have always had all my service work done at DCH TA.  Your service people are top notch.  They have earned my trust over and over again and I cannot imagine taking my car anywhere else.  Absolutely not!!  So that's my story!


Submitted to Dealerrater.com:9/17/2009
Absolutely fantastic, first-rate service in all respects-- they worked hard to get me the best deal possible on parts (rebuilt motor and transmission). The car was returned quickly -- and it was even clean! The technicians were patient and clear when explaining what the problems were and also what my options were. Overall, it was a GREAT experience!
ETJ, Los Angeles, CA

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Submitted to Dealerrater.com:8/31/2009

My experience at Tustin Acura was like nothing I've had before. They were extremely patient with my inability to choose between the RDX and MDX. They treated me with respect, answered all my questions, and gave me an incredible deal, without any pressure, arm-twisting or any other normal "car dealer" tactic. I really appreciate how they gave me room to experience and decide on the vehicle of my choice. They were close enough to help when I needed them, but never hovered over me, or made me feel uncomfortable. The financing was simple and met my expectations, with no pressure to buy any add-on accessories or warranties. At time of delivery, they explained everything about my new car and answered all my questions. They even helped me set up all the "personal settings". I will highly recommend this dealership to anyone needing a new car. I think they would have even ordered me pizza had I asked!
leeanneeck, Los Angeles, CA
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Submitted to Dealerrater.com:8/17/2009
I leased my TL from these folks and it was a great experience. Every time I have come in they have been very good.
I leased other Acuras from another dealership but Tustin Acura won my business through their excellence. So I started using them for service and I have had nothing but excellent service. The car is available before the estimate, the costs are low, I can use my laptop with the high speed internet. It is nice to see folks who beleive in quality service.
I totally recommend them without qualification.
peecee, Los Angeles, CA
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Submitted to Dealerrater.com:7/8/2009
My 2002 Acura TL-Type S now has 120,000 miles. Transmission started to slip. Towed car over to Tustin Acura on a Sat. Freddy said,"No Problem, I will call you on Mon.I will call the factory and see if the transmission is still under warranty." Freddy also gave me a car drive. Picked up my TL on Monday. Transmission was...Free!, Loan car...Free!,Wash Job...Free! Wow!! all for Free, Now That's "Quality Service" I will Be Back Thank you, Lynn in Huntington Beach, CA.
biggestintown, Daly City, CA

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Submitted: July 14, 2009

Kathleen L., '09 TSX, Irvine

On March 15, 2009, I wrote you regarding a negative incident. I was quite disturbed by this "out of character" for DCH Tustin Acura experience. With great appreciation for your team, I can now say BRAVO for a fantastic job of turning around both the situation and my resulting attitude.  A few weeks ago, I drove off your lot in a gorgeous red TSX with Technology Package.  Your entire team, including your Receptionist, Salesperson, Finance Department, and Sales Managers has won me back to being a loyal and dedicated DCH Tustin Acura customer who will sing your praises to friends and business associates.

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July 10, 2009

Richard R., 1999 Acura CL

I continue to be extremely satisfied with your dealership. I bought my 1999 Acura CL 3.0 new from you, have had EVERY service performed by you. I've worked with service consultant Freddie Caraballo for several years now and he always LISTENS, gives accurate advice, asks appropriate questions and provides the best service experience I'd ever had at any dealership in my 45 years of working with auto dealerships. My car is ten years old with just 35,000 miles on it, and it's in perfect shape due to two things: your service team and my own care. Thanks for being there!

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Posted to Dealer.com:

7/9/2009
Sonya, Gardena, CA
My parents and I went in for service for their MDX and everything was better than we expected. It wasn't like what you would expect from a dealer, usually my parents just go to the local gas station for their service but our visit to their sales department went so well that they decided to use DCH Tustin Acura's service this time for an issue they were having with a squeaking noise and an oil change. They gave us really good prices for the work that we needed done. My parents English is not very good, but Kyle was patient and he sat in the waiting area with us after they checked it and explained everything that needed to be done, and made sure their questions were clearly answered. He wasn't pushy for items that we couldn't afford right then and even helped us decide what could wait and what we really needed to do to keep it running safely and well. He even gave us discounts and showed us coupons we didn't know about to help us out. We even got a free car wash and comfortable waiting area.

 

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Posted to Yelp.Com:

7/16/2009

Although somewhat of a drive, I go to Tustin Acura because of their prices.
When comparing the cost of service intervals, oil changes, battery replacements, etc., Tustin Acura always seems to be the least expensive. Further, the service department seems to operate at a much rapid pace when compared to competing dealerships.
Also, I sense that this dealership's service department does not push unnecessary service. Certainly, Tustin Acura seems most trustworthy of all surrounding Acura dealerships.

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Posted to Insiderpages.com:

07/15/09  By Gregory H.

I have purchased two used vehicles one was 2001 CL TypeS & 2005 MDX. I have highly recommended your dealership to several of my friends in Irvine over the past 3 years. The sales staff gave the feeling of no sales pressure & very friendly service. Kathy in the finance department was also friendly & answered all of my financial questions completely. Even after all this time they still treat me well and show Very good customer service skills when ever i take my Acura's in for servicing. I love the candy bar at the end of my services, the coffee and wifi so i can work while i wait, wish they would bring back the fruit bowl, it was a really nice touch. It's nice to go to a dealership where you can build a relationship and feel exceptionally well taken care of, and the people really are helpful.

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Submitted:  Monday, June 29, 2009
Linh N.; Irvine Ca; 2005 Acura TSX

Excellent customer service!  Larry has always been great when I'm there.  He's the main reason why I come back instead of going somewhere else.

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Submitted:  Friday, June 26, 2009

I am very pleased and most likely to recommend Tustin Acura to others.

As was in the past, everybody from the service advisor to the cashier was very proficient and courteous. The waiting environment was a pleasant place to wait for the completion of the service.  My thanks to you folks.

Pablo E.; Irvine Ca; 2000 Acura Integra

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Submitted:  Sunday, June 28, 2009
I have enjoyed wonderful treatment from your staff over the years. Your staff is always thorough and courteous.   I am grateful for your loan car policy and have always responded to surveys and comment cards with "excellent" comments.  Thank you for a job well done!

Kristen G.; Lake Forest, Ca; 2004 Acura MDX

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Submitted:  Wednesday, June 24, 2009
I would recommend the service dept to a friend. I always have had a good experience there.

Linda P.; Modjeska Canyon, Ca; 2007 Acura MDX

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Submitted:  Tuesday, June 23, 2009
Thank you.  The work was done more quickly than I, and perhaps you, expected, and I appreciate your giving me a loaner car to use while my car was being serviced.  I also am impressed with how quickly my drop-off was handled when I brought the car in, and how fast checkout was when I came to pick up my car.

Carol C.; Corona Del Mar, Ca; 2003 Acura MDX

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Submitted:  Monday, June 22, 2009
Every time I have called down to make an appointment, everyone has been professional, courteous, and helpful.  They have been prompt and they do a great job in a timely manner.  I would recommend the service to anyone with an Acura.

Michael A.; Santa Ana, Ca; 06 Acura TL

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Submitted:  Sat, 6 Jun 2009

Once again you met my expectations of superior service.  Everything I requested was done in a professional manner.  Especially noteworthy was the efficient manner in which Freddie expedited my vehicle through the service process.  Your facility, as always, was clean and neat.  I did miss the basket of goodies in the waiting area but understand the economics of cutting that out.  The variety in the coffee machine is exceptional.  I used your Internet access for the first time on my visit two weeks ago and found it to be most convenient in catching up with my email during the short wait for my front brake maintenance.

Robert S.; Long Beach, Ca; 2005 Acura TL

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Submitted: 5/03/09

Kalolo Toafa and Kathie-Lee Dewinn both made my new purchase a wonderful and easy experience. Their professional and knowledgeable services should be commended. They were both awesome!

Michael B., Lakeside, CA, 2009 Acura TL

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Submitted: 4/26/09

Thank you - it was an enjoyable experience! Wolos, David, Miguel, Alex, and your sales professionals all helped. I have been by several times and all were helpful.

Janet R , Orange, CA, 2009 Acura RL

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Submitted: 4/20/09

I purchased a new Acura TL. It is wonderful car and a pleasure to drive. Tom Pitchford was great! He helped me through every step and is very knowledgeable, and very professional. Alex Chung also participated in the process. Everyone made the purchase a pleasure and made my wife and I feel very welcome. I thought you should know what an outstanding team you have.

Richard C., Long Beach, CA, 2008 Acura TL
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Submitted: 4/12/09

My sales consultant, Tom Pitchford, was very helpful explaining my Acura?s features to me. Your finance manager was very thorough also explaining forms to me also. My experience shopping and purchasing my Acura at DCH was very pleasant and look forward to returning to DCH services on my Acura as needed, Thank you!

Yolanda Z, Yorba Linda, CA, 2006 Acura TL

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Submitted: 04//01/2009

My 2002 Acura TL - Type S has 120,000 mile. Transmission finally gave up. Took car in on a Saturday Freddy said, "No problem I will call you on Monday and I think I can get the factory to warranty the Trans". They even gave me a car to drive - Free. Picked up my TL on Tuesday. Transmission was under warranty ? Free, Loan car ? Free, Wash job - Free. Now That?s Service. I will be back. Thanks!

Lynn B , Santa Ana CA, 02 ACURA 3.2TL

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Submitted: 03/31/2009

When I got in there, I needed two services done. The representative said that I did not need the other one that was worth $100. They did not try to sell me other things. They took away things I thought I needed. That was exceptional.

Reuven C, Irvine CA, 04 ACURA 3.5RL

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Submitted: 03/30/2009

Overall, it was good. The advisor listened to my concerns because there were some noises. They did what they needed to do and tried to take care of it. He explained to me what they found.

Sheree W, Tustin CA, 06 ACURA TSX

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Submitted: 03/27/2009

The service advisor, Freddy, was helpful when I called him. He called me back and told me what I needed to get done. I got a loaner. They were timely on getting the car done when promised. They washed the car. They were fair people. I live in Newport. I passed a dealership on my way to Tustin and went farther than that because they treated me well there.

Brian O, Newport Beach CA, 03 ACURA MDX

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Submitted: 03/25/2009

I live in Santa Clarita and there are tons of other Acura Dealers around and on the way to work but I choose Tustin Acura~!  Why?  Cuz you guys are honest and have THE best service and the best price compared to other Acura dealers!  I constantly tell people on the car forums to go to Tustin Acura!  I only trust DCH Tustin Acura!

Victor N, Santa Clarita CA, 05 ACURA 3.5RL

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Submitted: 03/25/2009

I dropped it off, came back and it was done. It was washed. He told me that it would take a couple hours, and it was. The service guy was Larry. He was really pleasant to work with. I will go back there.

Justin R, Anaheim CA, 05 ACURA TSX

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Submitted: 03/13/2009

The guy was friendly and I trusted him. He told me what was wrong with the car and what I did not have to deal with right then. It built trust.

Matthew A, Irvine CA, 94 ACURA LEGEND

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Submitted: 03/12/2009

They always treat me well. They always make the whole experience painless. They have a shuttle that takes me to the golf course. I have a one-on-one rapport with Freddy. I tell him what I need and he gives me an approximate time.

Marisa G, Carlsbad CA, 05 ACURA MDX

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Submitted: 2/18/09

What a welcome car buying experience.  No high pressure.  Straight talk. Concise clear answers.  Very knowledgeable.  Really impressed with Sean and Kathie Lee. Thorough, Friendly, And a word I never thought I would utter regarding buying a car?.painless.
Elliott S., 2009 Acura TSX, Aliso Viejo, CA
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Submitted: 2/12/09

We bought our 2008 MDX last August 2008 in DCH TUSTIN ACURA even if we had a dealer 1 mile close to our house. DCH TUSTIN ACURA is almost 50 miles away from where we lived. We encounter a noise problems at the rear end. We went there twice within a week for this problem. We usually don?t write thank you letters for people from car servicing for doing their job because I believe excellent service is the rule, not the exception. However, my Service Advisor Larry Stracener of DCH TUSTIN ACURA and the technicians were very helpful and very approachable. They really did everything to make us happy with all the work and to ensure we were a satisfied customer. We hope to have the opportunity to bestow the same kind of attitude and hospitality on our next visit. Dennis M., 2008 Acura MDX, Los Angeles, CA

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Submitted: 1/14/09

I have always been an Acura owner and had my services performed at DCH Tustin. I recently purchased another car, so I am now having service done across the street from you guys. After my first service at that dealership, I miss you guys! Service with you guys is outstanding. I had the same Service Advisor most of the time, and he was wonderful, but all the others were just as great. They keep me constantly updated with phone calls... I felt so well informed. At the other dealership, I have to be proactive with calling them to get updates... and when I did call, it took a while before my call was returned. When it was time to pick up at Acura, all I really had to do was walk up and head to the cashier where my service advisor would be there to give me an overview of what they did. I'd pay and they'd pull my car up. Everything goes so smoothly, efficiently and quickly with you guys. At the other place, only when I arrived did they begin putting together all the paperwork and such, so I was sitting on the bench waiting a while for them to shuffle through their stuff for the cashier. And I don't like waiting. And I didn't randomly show up either, I told them I'd be there at a certain time to pick up and I figure they'd be ready to go by then. Guess not. I don't know if that is how they and other dealerships work or if you guys are just exceptional, but you guys have set high standards for me. And I miss the free car wash and hersheys chocolate bar from you guys too! Hoa L., 1997 Acura CL, Irvine, CA

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Submitted: 12/10/08

Yesterday I left my '06 RL for an oil change, tire rotation, and brake inspection. When I returned to pick it up, it had been lovingly washed, I was given a delicious chocolate candy bar, and the charges were slightly less than I had anticipated.

Now is that good service? I should shout from the rooftops that Tustin Acura is the best! Freddy in service takes excellent care of me every time I have a question or concern... Keep up the good work. I wish you the best during these difficult times... You have the best automobile ever made to sell, so I am sure you will be fine. Best regards, Carolyn B., 2006 Acura RL, Orange, CA

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Submitted: 12/30/2008

The service guy went out of his way to meet my scheduled requirements. He explained everything and made me feel like the most important customer that they had. Randy, 04 Acura TL, Rancho Santa Margarita

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Submitted: 12/27/2008

I had an appointment and took me right in on time. They got my car done quickly and washed it for me. The whole thing went very smoothly. Thank you! Sara, 06 Acura MDX, Irvine

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Submitted: 12/23/2008

My experience was very good, the gentleman was very kind. He gave me a heads-up as to what was needed to be done. It was a matter of me coming in and asking for a b1 service. He was very up-front with what needed to be fixed and what didn't. I got a notice that said essentially a b1 service would be performed and that was what I was got. There was no hidden agenda and everyone was really nice. Mamdouh, 08 Acura TSX, Laguna Niguel

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Submitted: 12/23/2008

We wanted to test-drive the MDX before purchasing through USAA auto-buying program. Your salesperson took us on a test drive the week prior to our purchase. He is very professional, and we also liked his sincerity and his personality. We were originally using USAA auto buying program, but Tustin Acura was not one of the dealership listed after we submitted the form. We were disappointed by this and eventually made the decision to come back to Tustin Acura as your salespeople give Tustin Acura an outstanding reputation, and we love our MDX, thanks!

Kevin, 2009 Acura MDX, Huntington Beach

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Submitted: 12/18/2008

As soon as I went in, I was greeted by a service representative. They were very helpful. They explained everything and told me when it would be done. Then, they called me later to tell me that it was done. They were fast and efficient. When I got the car back, it was nice and clean. Hiyasmin, 08 Acura TL, Orange

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Submitted: 12/17/2008

 

They are very courteous and tell me how long it will be. They gave me a loaner car because it would be big service. The office people are very courteous and nice. They always offer coffee, water, internet and whatever assistance I might need.Sonia, 96 Acura 2.5 TL, Mission Viejo

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Submitted: 12/17/2008

They are very conscious of my needs. They explain things to me, get my vehicle back quickly, and have very comfortable facilities. Robert, 01 Acura MDX, Irvine

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Submitted: 12/12/2008

I purchased a new Acura TL. It is wonderful car and a pleasure to drive. My salesperson was great! He helped me through every step, was very knowledgeable and very professional. Everyone at the dealership made the purchase a pleasure and made my wife and I feel very welcome. I thought you should know what an outstanding team you have. Sincere thanks! Richard, 2008 Acura TL, Long Beach

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Submitted: 12/08/2008

Our salesperson was wonderful to deal with. He was very helpful but not the least bit pushy. The lady who helped us with our financing was great, also. She even went the extra mile to help keep our children happy. We were very satisfied with our experience. Thanks for everything. Teri, Certified 2006 Acura TL,

Lake Elsinore

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Submitted: 12/05/2008

 

My sales consultant was very helpful explaining my Acura?s features to me. Your finance manager was very thorough also explaining forms to me also. My experience shopping and purchasing my Acura at DCH was very pleasant and look forward to returning to DCH for services on my Acura as needed, thank you! Yolanda, Certified 2006 Acura 3.2 TL, Yorba Linda

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Submitted: 12/03/2008

 

I came back to your dealership, because of the way the salesperson treated me when I was out shopping for a car. He made me feel important and answered all of my questions without making me feel foolish. Melinda, 2008 Acura TL, Laguna Niguel

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Submitted: 11/08/08

I was just in my watch repair shop this last weekend and we were talking about my Acura in being serviced and I was driving a new TL rental and kidded about how they love giving me a new vehicle when I am being serviced because how nice they are.  My watch man said he had a TL and loved it and had to get his oil changed shortly. I told him to be sure and have his vehicle service done at Tustin Aura he said he would.  I told him if you are going to have to have a service and pay a service bill at least you will enjoy paying it to Tustin.  They treat you as part of the family.  I cannot say enough good things about the guys in the service department. Mary J., Huntington Beach, CA, 1996 Acura TL

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Submitted: 10/31/08

I originally came from another store because my cousins and I
were not really satisfied with the service of a salesman earlier that day at another dealer. The service for the Tustin store is top notch. I really liked the way that salesman and the finance manager treat the customers and how they explained every detail as much as possible and stuck to the restricted rule for safety rather than just selling a car. I am glad we bought our new TL at Tustin Acura. Yin-Hsuan C., Fountain Valley, CA, 2008 Acura TL
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Submitted: 10/31/08

DCH Tustin Acura restores my faith in customer service. As a manager for the Auto Club, I am a service snob! I believe in treating customers the same way you would want to be treated. Its obvious that DCH Tustin Acura has made this a golden rule their culture. I have been to the shop 3 times and dealt with different service counselors and they all have been amazing. Bravo, DCH! Judith T., Brea, CA, 2005 Acura TL

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Submitted: 10/28/2008

Your Service Dept is great. My Service Consultant not only figured out the problem on my 99 Acura, he changed the fuse in less than 5 minutes and sent me on my way, no charge. His special effort is greatly appreciated, as i know he could have charged me. I have been with you for 9 years and will definately buy my next one from you! Ernest R., 1999 Acura 3.5 RL
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Submitted: 10/24/08

As for every visit, they take exceptional care of me and they listen. My service advisor is fantastic and I feel very comfortable and all the times that i go there, i get that same level of service. Leland G., Huntington Beach, CA, 2002 Acura TL

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Submitted: 10/13/08

The service consultant was friendly and helpful. They had a kiddy area for my kids to play in. They had hot chocolate with milk, which I was really impressed with. They said that it was going to take an hour, and it took exactly an hour including a complimentary car wash. Jason K., Irvine, CA, 2007 Acura TL
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Submitted: 10/11/08

I thought that I had to have something replaced that would cost me $200. They told me I did not have to do that, just reattach it, and it only cost me $30. I was very excited and I like their honesty. Karen T., Huntington Beach, 2003 Acura RSX
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Submitted: 09/25/2008

They are always friendly and inform me very well of what is going on and what time my car will be done. The waiting area was very clean. They also had a nice coffee stand. Sandy H., Irvine Ca, 07 Acura MDX
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Submitted: 09/22/2008

I really love that place. I rate them as a 10 because they are willing to help me. They are kind and courteous. The shuttle service is fabulous. I get in, get what I need and get out. It is always a great experience at Tustin Acura. Bonnie N., Newport Beach Ca, 03 Acura MDX
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Submitted: 09/18/2008

From the time I walked in until I left, their communication was wonderful. The service consultant was very helpful all of the time and they went out of their way and they answered questions that I did not even know about. I have no complaints, it was a great experience. Everything with the service was outstanding. I have never had a better service than at DCH Tustin Acura. Mimi S., Las Vegas NV, 02 Acura 3.5 RL 

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Submission Date: 09/04/08
I want to let you know I appreciate the quality of service that you provide at Tustin Acura. You went beyond my expectations when the Bluetooth module in my 04 TL went out a few years ago, and recently when I brought in our other Acura's, our 2007 MDX and 1998 CL for service. I appreciate that I continue to find you prompt, well prepared, and generous with your service and ready to go above and beyond my expectations. I live in Aliso Viejo and could go to a closer dealer but choose not to because I feel my time and money are more respected here. That respect shows the quality of your service. Thank you! Pishya C., Aliso Viejo, 2007 Acura MDX, 2004 Acura TL, and 1998 Acura CL

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Submission Date: 09/01/08
I wanted to express my appreciation for the excellent services received from your service consultant. He has always been courteous, prompt, efficient and professional when handling my requests for service, as well as providing assistance when occasionally I have asked questions about the car. I would never take my car for service any where else! Gabriela W., Irvine, 2005 Acura 3.5 RL

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Submission Date: 08/31/08
I was very happy with my visit last Friday to Tustin Acura. I have a 2005 Acura TL and was having problems linking my cell phone to the care so I drove up to your dealership and asked one of your service consultants to help me. He was professional, very helpful, and as pleasant as could be and helped me with the task. Its service like this that keeps me coming back to Tustin Acura for service and glad I bought another Acura and not another BMW. Kellie M., Irvine, 2005 Acura TL

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Submission Date: 08/30/08
I own a 2007 Acura RL that is under warranty and recently needed some work due to an unexplained loud noise. Even though the situation was unsettling to me, the whole thing was alleviated due to the superb customer service supplied by your service manager. He showed a high level of professionalism by tackling a problem that seemed mysterious at the onset, repeatedly updated me and provided an honest explanation every step along the way. He even insisted on personally test driving the car with me to ensure my satisfaction with the outcome. I commend you for having such outstanding employees and would definitely recommend the use of your services in the future. Rafik M., Diamond Bar, 2007 Acura RL

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Submission Date: 08/30/08
As of this last Saturday I have completed the purchase and addition of wheels and accessories for my new 2009 TSX from your store and Tustin Acura's Sales and Service Departments worked very hard to make the deal happen and to make me happy with my experience. My Sales Person was supremely competent, patient, and courteous! The service department made such a good impression on me that although we live in Huntington Beach I will be bringing both my TSX and my daughter's 2008 TSX in for all service to your location. Good job DCH Tustin. And lastly, the Finance Manager that began working with me did a fast and complete turn around and dealt with me in a courteous and respectful way as well.
Sandra H. 2008 Acura TSX Huntington Beach, CA

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~ THANK YOU TO ALL OUR CUSTOMERS AND YOUR  SUPPORT! ~

Sincerely, DCH Tustin Acura Employees


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