DCH Tustin Acura

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Submission Date: 09/04/08
I want to let you know I appreciate the quality of service that you provide at Tustin Acura. You went beyond my expectations when the Bluetooth module in my 04 TL went out a few years ago, and recently when I brought in our other Acura's, our 2007 MDX and 1998 CL for service. I appreciate that I continue to find you prompt, well prepared, and generous with your service and ready to go above and beyond my expectations. I live in Aliso Viejo and could go to a closer dealer but choose not to because I feel my time and money are more respected here. That respect shows the quality of your service. Thank you! Pishya C., Aliso Viejo, 2007 Acura MDX, 2004 Acura TL, and 1998 Acura CL

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Submission Date: 09/01/08
I wanted to express my appreciation for the excellent services received from your service consultant. He has always been courteous, prompt, efficient and professional when handling my requests for service, as well as providing assistance when occasionally I have asked questions about the car. I would never take my car for service any where else! Gabriela W., Irvine, 2005 Acura 3.5 RL

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Submission Date: 08/31/08
I was very happy with my visit last Friday to Tustin Acura. I have a 2005 Acura TL and was having problems linking my cell phone to the care so I drove up to your dealership and asked one of your service consultants to help me. He was professional, very helpful, and as pleasant as could be and helped me with the task. Its service like this that keeps me coming back to Tustin Acura for service and glad I bought another Acura and not another BMW. Kellie M., Irvine, 2005 Acura TL

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Submission Date: 08/30/08
I own a 2007 Acura RL that is under warranty and recently needed some work due to an unexplained loud noise. Even though the situation was unsettling to me, the whole thing was alleviated due to the superb customer service supplied by your service manager. He showed a high level of professionalism by tackling a problem that seemed mysterious at the onset, repeatedly updated me and provided an honest explanation every step along the way. He even insisted on personally test driving the car with me to ensure my satisfaction with the outcome. I commend you for having such outstanding employees and would definitely recommend the use of your services in the future. Rafik M., Diamond Bar, 2007 Acura RL

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Submission Date: 08/30/08
As of this last Saturday I have completed the purchase and addition of wheels and accessories for my new 2009 TSX from your store and Tustin Acura's Sales and Service Departments worked very hard to make the deal happen and to make me happy with my experience. My Sales Person was supremely competent, patient, and courteous! The service department made such a good impression on me that although we live in Huntington Beach I will be bringing both my TSX and my daughter's 2008 TSX in for all service to your location. Good job DCH Tustin. And lastly, the Finance Manager that began working with me did a fast and complete turn around and dealt with me in a courteous and respectful way as well.
Sandra H. 2008 Acura TSX Huntington Beach, CA

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Submitted: 8/22/2008

Submission Date: 07/21/08
I have never been more impressed during the car buying process as I was with Tustin. The sales associate, Bill and the the sales manager, Eric were absolutely wonderful to work with. In what is normally a dreaded process, we came to mutually agreeable terms and were able to laugh and joke along the way. Eric and Bill were more than fair in the pricing of both the vehicle I bought as well as my trade in. Bill even spent over an hour with me, after the sale, to explain the features of my new car. The Tustin folks have made a life long customer out of me and even though they're located 1.5 hours away from my home, I'd gladly drive back for this type of car buying experience. Thank you very much Tustin!!!
Jennifer H., 2008 Acura MDX, San Diego
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Submitted: 7/16/2008

Lynn M.

Tustin Ca

09 Acura TSX

The sales person that I worked with at the DCH Acura Dealership in Tustin was very knowledgeable and I really appreciate his no pressure approach. He really made me feel comfortable working through the process of leasing the car. With my prior Acura the service advisor that I have been working with at Tustin Acura has also been outstanding and I appreciate all his time and efforts. He always goes out of his way to make sure my needs are met and always with a smile! They are great!!

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Submitted: 7/15/2008

Cynthia E.

Mission Viejo Ca

08 Acura TL

This is the third vehicle we have purchased at Tustin Acura, and all three experiences have been fantastic. Everything that was agreed to was delivered with absolutely no hassles!!!

Submission Date: 05/23/08
I have purchased two vehicles one was 2001 CL TypeS & 2005 MDX . The sales staff gave the feeling of no sales pressure & very friendly service. Kathy in the finance department was so friendly & answered all of my financial questions completely. Freddie in the service department has been so great in helping me on my service of all of my Acura vehicles answering all of my questions & Very good customer service skills. Thank you DCH TUSTIN ACURA. I would highly recommend your dealership to all of my friends.
Gregory H S. 2005 Acura MDX, Irvine
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Submission Date: 04/18/08
I own a 2007 Acura RL that recently needed some warranty work due to an unexplained loud noise. Even though this was unsettling to me the whole situation was alleviated due to the superb customer service supplied by Eric Li Fo Sjoe, the Service Manager. He repeatedly updated me on the situation and provided honest explanation every step along the way. I would commend you for having such an outstanding employee and would definitely use the services of you dealership in the future.
Rafik M. , Diamond Bar
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Submission Date: 04/18/08
I would like to say that your internet advertising dept is doing a really good job; I was able to view lot of information and great pictures. The used car manager is obviously living up to the Acura reputation I expected, getting quality used cars to sell, inspecting them mechanically and detailing the cars for presentation very well. The engine looks like it just rolled of the factory floor. Your sales people and finance manager are caring and knowledgeable and doing a good job, even going so far as to answer questions a month later. I get asked all the time where I bought my and I never mind telling them! Thank you very much for giving me the car I have been wanting a special edition 2002 Mazda Miata for 6 years, it's the car of my dreams.
Kenneth B. , 2002 Mazda Miata , Riverside
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Submission Date: 04/07/08
I have bought 2 cars (07 MDX and 04 TL) from them and would buy another!
Pishya C.
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I was impressed with the people who worked in the service department they were really professional and helpful. My service consultant took care of everything and handled everything smoothly. I was impressed with the facility. There was no trash and it was clean. I particularly liked that they had the internet, so I could set up my computer and do some work. There was no lost time. Everything went off without a hitch. It was as easy going in as it could be.
Mike H., Irvine, 2005 Acura RSX
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The people were really responsive and everyone I met was friendly and seemed to really care. They answered my questions and knew what they were talking about. They explained everything thoroughly and made sure I understood the charges and the price came out to exactly what they quoted. Well actually it was cheaper because they offered me a coupon rate.
Judy M. , Irvine, 2001 Acura MDX
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The Internet Manager was very helpful in getting everything set up. He did most of the work to get me the best sale and took care of everything, I really appreciated it. He did a wonderful job, and the whole process only took about three hours. They thoroughly went over everything and really explained all the new technology. It was a great experience!
David G., Irvine, 2008 Acura RDX
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It was low pressure and my sales person promptly answered all my questions, he was very knowledgeable. Everyone there was very friendly, and it really made doing business with them a pleasure.
Miles M., Palos Verde, 2008 Acura MDX
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We had a remarkably good experience at your dealership in so many ways. First, I should like to compliment your Internet Manager for his absolute professionalism and helpfulness throughout our time there. Other staff, from our test drive assistant to your receptionist, to other sales staff offering coffee, etc., were top notch. Your finance director, was terrific, and made the arduous task of signing contracts and navigating warranties actually pleasant. It feels like we have made new friends at our new dealership.
My purchase was based on extensive homework, and excellent guidance from your Internet Manager. When we are ready to replace my wife's Mercedes, we will be back at your door! I urge you all to keep up the good work. It is nice to be treated in such a dignified and respectful manner...at a car dealership no less!
J. Bovberg, Irvine, 2007 Acura RDX
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The best dealer I have ever purchased from in the last 15 years! My salesperson was excellent, and the price was very good. In all respects-terriffic! I will be referring all my friends to you!
Sherwyn W., La Quinta, 2007 Acura RL
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Excellent service! Our sales person offered to be available at any time to continue teaching us the many functions and electronic details. He was extremely personable, great PR skills and very professional - a wonderful employee.
Bruce B., Villa Park, 2007 Acura TL
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Everything they did was efficient, fast and right. It was done the way things were supposed to be done. They were professional and there were no hassles. The fellow that did the job was personable, and did not try to sell me anything that I did not want.
Weiland R., Irvine, 06 Acura TL
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We could not have made a better deal or dealt with better people. The sales manager and his staff treated us like one of their own. We will definitely be back and are talking about purchasing an RDX next.
Yoshino O., Tustin, 2007 ACURA TSX
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They worked very hard to find us the right car, in the color we wanted-Thank You! It was not an easy job but he kept us informed on when it would arrive. They did an excellent job with showing us all the features and patiently helped us with setting up our keys!
Rodney S. , 2007 Acura TLS, Lake Forest
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DCH Tustin Acura was so nice with every process of the car purchase. If I know a person who needs a car, I will recommend the dealer.
Christine C., Torrance, 2006 ACURA RSX
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I negotiated the sale via the internet. I was very pleased with the experience. A good price was offered with out haggling.
Bart B., Corona, 2006 ACURA TSX
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I was satisfied with the fulfillment of all of the commitments. This was the best Acura dealership I have ever dealt with. The staff at the dealership does a very good job.
Justin B. , Fountain Valley, 2006 Acura TSX
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The personnel I dealt with were terrific and I would nominate them for top quality service awards! I love my new car and because of all the people with whom I have been in contact with at your dealership, you have a customer for life!
Sarah R., Irvine, 2007 Acura TSX
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The people at Tustin Acura were honest, helpful and pleasant to work with. Both of my salespeople did a great job and I was very happy with my purchase.
Fernando D., Orange, 2006 Acura TL
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I normally do not feel obliged to comment on customer service, but in this case I felt compelled to write to your company. On the day I purchased my car, I had a very unsatisfactory experience at the Mercedes dealership that I had visited earlier that day and went to your dealership on a very negative note. Within a few minutes of being on your lot, I was approached by your salesperson that was very warm and friendly and made it a priority to deliver the exact car that I wanted. He helped to turn an unpleasant day into a very productive day and I left with a car that exceeded my expectations. Two days later I had a similar experience with your service department who were very helpful and friendly. I just wanted to commend your staff and thank you for my Acura experience.
L. Chavez , Anaheim, 2007 Acura TSX
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I am a second time repeat customer. The people at Tustin Acura did a great job and the explanations of my new Acura TL were completed fantastically.
Patricia T. , Mission Viejo, 2007 Acura TL