DCH Tustin Acura
9 Auto Center Drive Tustin, CA 92782Sales: 714-669-9900
- Service: 714-669-1188
- Parts: 714-734-4020
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DCH TUSTIN ACURA |
Customer comments:
From Yelp.com
Overall Rating: 5 stars
A few months back my Honda Civic wouldn't start, so I went to the same Honda dealer I purchased my car from. About three hours later, I got a call and was told that it would be $1,200.00 plus labor. Of course I flipped.
A friend of a friend told me about DCH Tustin and on a whim I called. Long story short, I towed my car there and in a few hours I got the call. The cost, under $200!
From DealerRater.com 11/24/09
Overall Rating: 5 stars
A couple of weeks ago, my wife's TSX's tire pressure monitor was on. I took in to XXX Acura (name omitted for courtesy) and the service advisor told me that it was probably due to a faulty sensor and I would have to make appointment next week and leave my car there for 5 hours.
I decided to give Tustin Acura a try. There, I was greeted by Kyle who sent the car up to his technician to check. A few moments later, he came back and told me there was nothing wrong with the sensor; it was just a nail on the side wall.
Later when I picked up my car, he not only had my tire fixed and car totally washed, but also pulled off my license frame and put my 2010 registration sticker on. While I was waiting for my car, I stumbled to the showroom and ran into Tom Pitchford who was more than eager to help, even though I let him know we were not ready to buy another car for a few months. He spent so much time explaining everything to me patiently and without pressuring me to buy at any time.
By Rex Pak [Full Story]
| Submitted: Thursday, October 08, 2009 Yvonne H. 2004 Acura TL I just wanted to add my accolades as a faithful customer of DCH TA since 1987 when I purchased my first Acura, a Legend  sedan. I loved that car for the entire 210,000 miles I drove it, but finally had to make the tearful decision to upgrade to a newer model with better technology. There comes a time if you know what I mean! It still looked great, the interior was perfect and I sold it in one day ... to the first guy that came and looked at it!! Here's a photo of how it looked on the day I sold it.
I now drive a 2004 Acura TL which, from the day it came out, was my "dream car."' I had to wait and buy a used one, which I did in August of 2006. To this day, I still think it's the most beautiful car on the road and cannot believe I actually own one. Neither of my Acuras have ever seen the inside of another shop. I have always had all my service work done at DCH TA. Your service people are top notch. They have earned my trust over and over again and I cannot imagine taking my car anywhere else. Absolutely not!! So that's my story! |
Submitted to Dealerrater.com:9/17/2009
Absolutely fantastic, first-rate service in all respects-- they worked hard to get me the best deal possible on parts (rebuilt motor and transmission). The car was returned quickly -- and it was even clean! The technicians were patient and clear when explaining what the problems were and also what my options were. Overall, it was a GREAT experience!
ETJ, Los Angeles, CA
leeanneeck, Los Angeles, CA
I leased my TL from these folks and it was a great experience. Every time I have come in they have been very good.
I leased other Acuras from another dealership but Tustin Acura won my business through their excellence. So I started using them for service and I have had nothing but excellent service. The car is available before the estimate, the costs are low, I can use my laptop with the high speed internet. It is nice to see folks who beleive in quality service.
I totally recommend them without qualification.
peecee, Los Angeles, CA
My 2002 Acura TL-Type S now has 120,000 miles. Transmission started to slip. Towed car over to Tustin Acura on a Sat. Freddy said,"No Problem, I will call you on Mon.I will call the factory and see if the transmission is still under warranty." Freddy also gave me a car drive. Picked up my TL on Monday. Transmission was...Free!, Loan car...Free!,Wash Job...Free! Wow!! all for Free, Now That's "Quality Service" I will Be Back Thank you, Lynn in Huntington Beach, CA.
biggestintown, Daly City, CA
Submitted: July 14, 2009
Kathleen L., '09 TSX,
On March 15, 2009, I wrote you regarding a negative incident. I was quite disturbed by this "out of character" for DCH Tustin Acura experience. With great appreciation for your team, I can now say BRAVO for a fantastic job of turning around both the situation and my resulting attitude. A few weeks ago, I drove off your lot in a gorgeous red TSX with Technology Package. Your entire team, including your Receptionist, Salesperson, Finance Department, and Sales Managers has won me back to being a loyal and dedicated DCH Tustin Acura customer who will sing your praises to friends and business associates.
July 10, 2009
Richard R., 1999 Acura CL
I continue to be extremely satisfied with your dealership. I bought my 1999 Acura CL 3.0 new from you, have had EVERY service performed by you. I've worked with service consultant Freddie Caraballo for several years now and he always LISTENS, gives accurate advice, asks appropriate questions and provides the best service experience I'd ever had at any dealership in my 45 years of working with auto dealerships. My car is ten years old with just 35,000 miles on it, and it's in perfect shape due to two things: your service team and my own care. Thanks for being there!
Posted to Dealer.com:
7/9/2009
Sonya,
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Posted to Yelp.Com:
7/16/2009
Although somewhat of a drive, I go to Tustin Acura because of their prices.
When comparing the cost of service intervals, oil changes, battery replacements, etc., Tustin Acura always seems to be the least expensive. Further, the service department seems to operate at a much rapid pace when compared to competing dealerships.
Also, I sense that this dealership's service department does not push unnecessary service. Certainly, Tustin Acura seems most trustworthy of all surrounding Acura dealerships.
Posted to Insiderpages.com:
07/15/09 By Gregory H.
I have purchased two used vehicles one was 2001 CL TypeS & 2005 MDX. I have highly recommended your dealership to several of my friends in
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Submitted: Monday, June 29, 2009
Linh N.;
Excellent customer service! Larry has always been great when I'm there. He's the main reason why I come back instead of going somewhere else.
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Submitted: Friday, June 26, 2009
I am very pleased and most likely to recommend Tustin Acura to others.
As was in the past, everybody from the service advisor to the cashier was very proficient and courteous. The waiting environment was a pleasant place to wait for the completion of the service. My thanks to you folks.
Pablo E.;
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Submitted: Sunday, June 28, 2009
I have enjoyed wonderful treatment from your staff over the years. Your staff is always thorough and courteous. I am grateful for your loan car policy and have always responded to surveys and comment cards with "excellent" comments. Thank you for a job well done!
Kristen G.;
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Submitted: Wednesday, June 24, 2009
I would recommend the service dept to a friend. I always have had a good experience there.
Linda P.;
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Submitted: Tuesday, June 23, 2009
Thank you. The work was done more quickly than I, and perhaps you, expected, and I appreciate your giving me a loaner car to use while my car was being serviced. I also am impressed with how quickly my drop-off was handled when I brought the car in, and how fast checkout was when I came to pick up my car.
Carol C.;
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Submitted: Monday, June 22, 2009
Every time I have called down to make an appointment, everyone has been professional, courteous, and helpful. They have been prompt and they do a great job in a timely manner. I would recommend the service to anyone with an Acura.
Michael A.;
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Submitted: Sat, 6 Jun 2009
Once again you met my expectations of superior service. Everything I requested was done in a professional manner. Especially noteworthy was the efficient manner in which Freddie expedited my vehicle through the service process. Your facility, as always, was clean and neat. I did miss the basket of goodies in the waiting area but understand the economics of cutting that out. The variety in the coffee machine is exceptional. I used your Internet access for the first time on my visit two weeks ago and found it to be most convenient in catching up with my email during the short wait for my front brake maintenance.
Robert S.;
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Submitted: 5/03/09
Kalolo Toafa and Kathie-Lee Dewinn both made my new purchase a wonderful and easy experience. Their professional and knowledgeable services should be commended. They were both awesome!
Michael B.,
Submitted: 4/26/09
Thank you - it was an enjoyable experience! Wolos, David, Miguel, Alex, and your sales professionals all helped. I have been by several times and all were helpful.
Janet R ,
Submitted: 4/20/09
I purchased a new Acura TL. It is wonderful car and a pleasure to drive. Tom Pitchford was great! He helped me through every step and is very knowledgeable, and very professional. Alex Chung also participated in the process. Everyone made the purchase a pleasure and made my wife and I feel very welcome. I thought you should know what an outstanding team you have.
Richard C.,
Submitted: 4/12/09
My sales consultant, Tom Pitchford, was very helpful explaining my Acura?s features to me. Your finance manager was very thorough also explaining forms to me also. My experience shopping and purchasing my Acura at DCH was very pleasant and look forward to returning to DCH services on my Acura as needed, Thank you!
Yolanda Z,
Submitted: 04//01/2009
My 2002 Acura TL - Type S has 120,000 mile. Transmission finally gave up. Took car in on a Saturday Freddy said, "No problem I will call you on Monday and I think I can get the factory to warranty the Trans". They even gave me a car to drive - Free. Picked up my TL on Tuesday. Transmission was under warranty ? Free, Loan car ? Free,
Lynn B ,
Submitted: 03/31/2009
When I got in there, I needed two services done. The representative said that I did not need the other one that was worth $100. They did not try to sell me other things. They took away things I thought I needed. That was exceptional.
Reuven C,
Submitted: 03/30/2009
Overall, it was good. The advisor listened to my concerns because there were some noises. They did what they needed to do and tried to take care of it. He explained to me what they found.
Sheree W,
Submitted: 03/27/2009
The service advisor, Freddy, was helpful when I called him. He called me back and told me what I needed to get done. I got a loaner. They were timely on getting the car done when promised. They washed the car. They were fair people. I live in
Brian O,
Submitted: 03/25/2009
I live in Santa Clarita and there are tons of other Acura Dealers around and on the way to work but I choose Tustin Acura~! Why? Cuz you guys are honest and have THE best service and the best price compared to other Acura dealers! I constantly tell people on the car forums to go to Tustin Acura! I only trust DCH Tustin Acura!
Victor N, Santa Clarita CA, 05 ACURA 3.5RL
Submitted: 03/25/2009
I dropped it off, came back and it was done. It was washed. He told me that it would take a couple hours, and it was. The service guy was Larry. He was really pleasant to work with. I will go back there.
Justin R,
Submitted: 03/13/2009
The guy was friendly and I trusted him. He told me what was wrong with the car and what I did not have to deal with right then. It built trust.
Matthew A,
Submitted: 03/12/2009
They always treat me well. They always make the whole experience painless. They have a shuttle that takes me to the golf course. I have a one-on-one rapport with Freddy. I tell him what I need and he gives me an approximate time.
Marisa G,
Submitted: 2/18/09
What a welcome car buying experience. No high pressure. Straight talk. Concise clear answers. Very knowledgeable. Really impressed with Sean and Kathie Lee. Thorough, Friendly, And a word I never thought I would utter regarding buying a car?.painless.
Elliott S., 2009 Acura TSX, Aliso Viejo, CA
Submitted: 2/12/09
We bought our 2008 MDX last August 2008 in DCH TUSTIN ACURA even if we had a dealer 1 mile close to our house. DCH TUSTIN ACURA is almost 50 miles away from where we lived. We encounter a noise problems at the rear end. We went there twice within a week for this problem. We usually don?t write thank you letters for people from car servicing for doing their job because I believe excellent service is the rule, not the exception. However, my Service Advisor Larry Stracener of DCH TUSTIN ACURA and the technicians were very helpful and very approachable. They really did everything to make us happy with all the work and to ensure we were a satisfied customer. We hope to have the opportunity to bestow the same kind of attitude and hospitality on our next visit. Dennis M., 2008 Acura MDX, Los Angeles, CA
Submitted: 1/14/09
I have always been an Acura owner and had my services performed at DCH Tustin. I recently purchased another car, so I am now having service done across the street from you guys. After my first service at that dealership, I miss you guys! Service with you guys is outstanding. I had the same Service Advisor most of the time, and he was wonderful, but all the others were just as great. They keep me constantly updated with phone calls... I felt so well informed. At the other dealership, I have to be proactive with calling them to get updates... and when I did call, it took a while before my call was returned. When it was time to pick up at Acura, all I really had to do was walk up and head to the cashier where my service advisor would be there to give me an overview of what they did. I'd pay and they'd pull my car up. Everything goes so smoothly, efficiently and quickly with you guys. At the other place, only when I arrived did they begin putting together all the paperwork and such, so I was sitting on the bench waiting a while for them to shuffle through their stuff for the cashier. And I don't like waiting. And I didn't randomly show up either, I told them I'd be there at a certain time to pick up and I figure they'd be ready to go by then. Guess not. I don't know if that is how they and other dealerships work or if you guys are just exceptional, but you guys have set high standards for me. And I miss the free car wash and hersheys chocolate bar from you guys too! Hoa L., 1997 Acura CL, Irvine, CA
Submitted: 12/10/08
Yesterday I left my '06 RL for an oil change, tire rotation, and brake inspection. When I returned to pick it up, it had been lovingly washed, I was given a delicious chocolate candy bar, and the charges were slightly less than I had anticipated.
Now is that good service? I should shout from the rooftops that Tustin Acura is the best! Freddy in service takes excellent care of me every time I have a question or concern... Keep up the good work. I wish you the best during these difficult times... You have the best automobile ever made to sell, so I am sure you will be fine. Best regards, Carolyn B., 2006 Acura RL,
Submitted: 12/30/2008
The service guy went out of his way to meet my scheduled requirements. He explained everything and made me feel like the most important customer that they had. Randy, 04 Acura TL, Rancho Santa Margarita
Submitted: 12/27/2008
I had an appointment and took me right in on time. They got my car done quickly and washed it for me. The whole thing went very smoothly. Thank you! Sara, 06 Acura MDX,
Submitted: 12/23/2008
Submitted: 12/23/2008
We wanted to test-drive the MDX before purchasing through USAA auto-buying program. Your salesperson took us on a test drive the week prior to our purchase. He is very professional, and we also liked his sincerity and his personality. We were originally using USAA auto buying program, but Tustin Acura was not one of the dealership listed after we submitted the form. We were disappointed by this and eventually made the decision to come back to Tustin Acura as your salespeople give Tustin Acura an outstanding reputation, and we love our MDX, thanks!
Kevin, 2009 Acura MDX,
Submitted: 12/18/2008
Submitted: 12/17/2008
They are very courteous and tell me how long it will be. They gave me a loaner car because it would be big service. The office people are very courteous and nice. They always offer coffee, water, internet and whatever assistance I might need.Sonia, 96 Acura 2.5 TL,
Submitted: 12/17/2008
They are very conscious of my needs. They explain things to me, get my vehicle back quickly, and have very comfortable facilities. Robert, 01 Acura MDX,
Submitted: 12/12/2008
I purchased a new Acura TL. It is wonderful car and a pleasure to drive. My salesperson was great! He helped me through every step, was very knowledgeable and very professional. Everyone at the dealership made the purchase a pleasure and made my wife and I feel very welcome. I thought you should know what an outstanding team you have. Sincere thanks! Richard, 2008 Acura TL,
Submitted: 12/08/2008
Our salesperson was wonderful to deal with. He was very helpful but not the least bit pushy. The lady who helped us with our financing was great, also. She even went the extra mile to help keep our children happy. We were very satisfied with our experience. Thanks for everything. Teri, Certified 2006 Acura TL,
Submitted: 12/05/2008
My sales consultant was very helpful explaining my Acura?s features to me. Your finance manager was very thorough also explaining forms to me also. My experience shopping and purchasing my Acura at DCH was very pleasant and look forward to returning to DCH for services on my Acura as needed, thank you! Yolanda, Certified 2006 Acura 3.2 TL,
Submitted: 12/03/2008
I came back to your dealership, because of the way the salesperson treated me when I was out shopping for a car. He made me feel important and answered all of my questions without making me feel foolish. Melinda, 2008 Acura TL, Laguna Niguel
Submitted: 11/08/08
I was just in my watch repair shop this last weekend and we were talking about my Acura in being serviced and I was driving a new TL rental and kidded about how they love giving me a new vehicle when I am being serviced because how nice they are. My watch man said he had a TL and loved it and had to get his oil changed shortly. I told him to be sure and have his vehicle service done at Tustin Aura he said he would. I told him if you are going to have to have a service and pay a service bill at least you will enjoy paying it to
Submitted: 10/31/08
were not really satisfied with the service of a salesman earlier that day at another dealer. The service for the
Submitted: 10/31/08
DCH Tustin Acura restores my faith in customer service. As a manager for the Auto Club, I am a service snob! I believe in treating customers the same way you would want to be treated. Its obvious that DCH Tustin Acura has made this a golden rule their culture. I have been to the shop 3 times and dealt with different service counselors and they all have been amazing. Bravo, DCH! Judith T.,
Submitted: 10/28/2008
Your Service Dept is great. My Service Consultant not only figured out the problem on my 99 Acura, he changed the fuse in less than 5 minutes and sent me on my way, no charge. His special effort is greatly appreciated, as i know he could have charged me. I have been with you for 9 years and will definately buy my next one from you! Ernest R., 1999 Acura 3.5 RL
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Submitted: 10/24/08
As for every visit, they take exceptional care of me and they listen. My service advisor is fantastic and I feel very comfortable and all the times that i go there, i get that same level of service. Leland G.,
Submitted: 10/13/08
Submitted: 10/11/08
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Submitted: 09/25/2008
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Submitted: 09/22/2008
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Submitted: 09/18/2008
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Submission Date: 09/04/08
I want to let you know I appreciate the quality of service that you provide at Tustin Acura. You went beyond my expectations when the Bluetooth module in my 04 TL went out a few years ago, and recently when I brought in our other Acura's, our 2007 MDX and 1998 CL for service. I appreciate that I continue to find you prompt, well prepared, and generous with your service and ready to go above and beyond my expectations. I live in Aliso Viejo and could go to a closer dealer but choose not to because I feel my time and money are more respected here. That respect shows the quality of your service. Thank you! Pishya C., Aliso Viejo, 2007 Acura MDX, 2004 Acura TL, and 1998 Acura CL
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Submission Date: 09/01/08
I wanted to express my appreciation for the excellent services received from your service consultant. He has always been courteous, prompt, efficient and professional when handling my requests for service, as well as providing assistance when occasionally I have asked questions about the car. I would never take my car for service any where else! Gabriela W.,
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Submission Date: 08/31/08
I was very happy with my visit last Friday to Tustin Acura. I have a 2005 Acura TL and was having problems linking my cell phone to the care so I drove up to your dealership and asked one of your service consultants to help me. He was professional, very helpful, and as pleasant as could be and helped me with the task. Its service like this that keeps me coming back to Tustin Acura for service and glad I bought another Acura and not another BMW. Kellie M.,
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Submission Date: 08/30/08
I own a 2007 Acura RL that is under warranty and recently needed some work due to an unexplained loud noise. Even though the situation was unsettling to me, the whole thing was alleviated due to the superb customer service supplied by your service manager. He showed a high level of professionalism by tackling a problem that seemed mysterious at the onset, repeatedly updated me and provided an honest explanation every step along the way. He even insisted on personally test driving the car with me to ensure my satisfaction with the outcome. I commend you for having such outstanding employees and would definitely recommend the use of your services in the future. Rafik M., Diamond Bar, 2007 Acura RL
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Submission Date: 08/30/08
As of this last Saturday I have completed the purchase and addition of wheels and accessories for my new 2009 TSX from your store and Tustin Acura's Sales and Service Departments worked very hard to make the deal happen and to make me happy with my experience. My Sales Person was supremely competent, patient, and courteous! The service department made such a good impression on me that although we live in
Sandra H. 2008 Acura TSX Huntington Beach, CA
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